At Springwell Clinic we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information. We collect for any other purpose than providing the services listed. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after a period of 5 years. For transparency, listed are the business services we provide and how each service uses the information we collect.
Springwell Clinics treatments and products. We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred treatments, and products, plus who your favourite practitioner is. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders. We will contact you via phone, email or SMS to con rm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews. After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty. We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
Marketing. We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations. We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: https://www.shortcuts.co.uk/
Our Marlow clinic is open 6 days a week:
Monday – 9am to 8pm
Tuesday to Friday – 9am to 5:30pm
Saturday – 10am to 2pm
Sunday – Closed
Appointments 01628 308 060